Refund & Billing Policy

Last updated: 9 October 2026

This policy explains how billing and refunds work for KeysMedic plans on AMC Prep and ADC Prep. It should be read together with our Terms of Use and Privacy Policy. KeysMedic is owned and operated by Key for Business.

1. How billing works

• KeysMedic plans are one-time purchases for a fixed term (for example 1, 3, 6 or 12 months) on the platform you choose — AMC Prep or ADC Prep.
• They do not auto-renew — you are charged once and will not be billed again unless you choose to purchase another term.
• Payments are processed securely by Stripe. We do not store your card details.
• The price and term are shown clearly at checkout before you confirm. A tax invoice is issued for every purchase and can be re-sent to you on request.
• If you renew while a term is still active, the new term runs from its own purchase date in accordance with the plan you buy.

2. Free access

You can create a free account and try a limited preview — a sample of questions from each discipline or subject and a small number of test attempts — before purchasing a plan, so you can decide whether KeysMedic is right for you. No payment details are required for the free preview.

3. Your consumer rights

Our digital services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if the service is not delivered with due care and skill, is not fit for purpose, or does not match its description. Nothing in this policy limits those rights.

4. Refunds

Because KeysMedic is a digital service that gives immediate access to content, the following applies:

• Technical problems: if a fault on our side prevents you from using the service and we cannot fix it within a reasonable time, you may request a refund for the affected period.
• Billing errors: if you were charged incorrectly (for example, charged twice, or for the wrong platform), we will promptly refund the error.
• Change of mind: we may, at our discretion, offer a full or partial refund of a recently purchased term where little or no use has been made of the paid content. Contact us and we'll review your situation fairly.
• Refunds are generally not provided simply because a term has elapsed, or because a particular examination outcome was not achieved (KeysMedic is a preparation tool and does not guarantee results).

5. How to request a refund

Email [email protected] from the address on your account, including the name on the account, the platform (AMC Prep or ADC Prep) and the approximate purchase date or invoice number. We aim to respond within a few business days. Approved refunds — whether full or partial — are returned to your original payment method via Stripe and may take several business days to appear, depending on your bank or card provider. Where a refund is approved, your access for that term may be ended or adjusted accordingly.

6. Discount codes

Discount codes and sale prices are applied at checkout and cannot be applied retrospectively to a completed purchase. Where a discount was applied, any refund is based on the amount actually paid.

7. Changes to this policy

We may update this policy from time to time. We will revise the "Last updated" date above, and changes do not affect a term you have already purchased.

8. Contact

Questions about billing? Contact us at [email protected] or on 03 4245 7300.